Terms and Conditions Welcome to House of Kasheva! These terms and conditions outline the rules and regulations for the use of our website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you disagree with any part of these terms, you should not use our website. 1. General Information. - Website Owner: Kasheva Falco Enterprises (PTY) LTD - Contact Information: kasheva@kashevahairandskin.com - Company Registration number: 2024/443134/07 - Email: kasheva@kashevahairandskin.com 2. Definitions. - "We", "us", "our" refers to House Of Kasheva. - "You", "your", refers to any person using or accessing our website. kashevahairandskin.com 3. Use of the Website. - You must be at least 18 years old or have parental/guardian consent to use this website. - By accessing or using the website, you agree not to: - Use the website for any unlawful purposes; - Interfere with the website's operation or security; - Copy, distribute, or modify any part of the website without prior written consent from us. 4. Product Information. - All products displayed on the website are subject to availability. We reserve the right to discontinue or change products without prior notice. - We have made every effort to display as accurately as possible the colours, sizes, and descriptions of our products. However, we cannot guarantee that your monitor’s display will be accurate. 5. Orders, Pricing, and Payments. - All prices listed on the website are in South African Rand (ZAR) and are inclusive of VAT, unless otherwise stated. - We reserve the right to modify prices at any time without prior notice. - By placing an order on the website, you are making an offer to purchase a product in accordance with these terms. - We reserve the right to refuse or cancel orders at our discretion. 6. Shipping and Delivery. - We offer shipping services within South Africa. Delivery times may vary depending on your location and stock availability. - While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances. We are not liable for any delays beyond our control. - Risk of loss and title for goods pass to you upon delivery of the products. 7. Return and Refund Policy. Our refund policy is as follows. General Principle We want you to be satisfied with your purchase. But because skincare, haircare, and beauty products have strict hygiene concerns, our return policy has limitations. By placing an order with House of Kasheva, you agree to the terms below. ________________________________________ Products That Cannot Be Returned •Skincare and Haircare — cannot be returned or refunded due to risk of contamination, except in case of a defect. •Hair accessories (brushes, combs, clips, etc.) once opened or used, are non-returnable for hygiene reasons. ________________________________________ Defective, Damaged, or Incorrect Items If your product arrives defective, damaged, or not what you ordered, here’s what you should do: •Contact us within 7 days of receiving your order. •Provide your order number, name, and clear photos of the issue. •We will assess and may offer a replacement, refund, or store credit (depending on stock and nature of the fault). •If the fault is verified, we’ll also cover the return shipping. ________________________________________ Time Windows & Conditions •Claims for defective/damaged goods must be made within 7 days of receiving the product. •Return shipping costs are not refundable, except when the return is due to our error. ________________________________________ How to Request a Return / Refund Email us at kasheva@kashevahairandskin.com with your order number, name, and photos of the issue. - Wait for our confirmation and instructions. - If approved, package the item securely (ideally in original packaging) and send it back to the address we provide. After we receive and inspect the item, we will notify you of the result and issue the refund or replacement within a reasonable time (e.g. within 14 days). ________________________________________ Refund Method & Timing •Refunds will be made using the same payment method used for purchase (unless agreed otherwise). •Once we approve the return, refunds will be processed within 14 working days. •Please allow additional time for your bank or payment provider to reflect the refund. ________________________________________ Shipping & Return Costs •The customer is generally responsible for the cost of returning items, unless the return is due to a mistake or defect on our part. •We do not refund the original shipping cost unless the return is due to our error. •Always use a trackable shipping method or courier — we are not responsible for items lost in transit. ________________________________________ Modifications & Updates We reserve the right to modify or update this policy at any time. Changes will be posted on our website, and they apply to purchases made after the update. ________________________________________ Legal Compliance & Consumer Rights •This policy is subject to applicable consumer protection laws in your jurisdiction (for example, South Africa’s consumer laws). •Even if our policy states stricter limits, legally required rights (such as for faulty goods) will prevail. 8. Intellectual Property. - All content on the website, including but not limited to text, images, graphics, logos, and software, is the intellectual property of House Of Kasheva or its licensors. - You may not reproduce, distribute, or use any of the content without our prior written permission. 9. Privacy Policy. - Your privacy is important to us. Please refer to our private policy for detailed information on how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. 10. Disclaimer of Liability. - The information provided on this website is for general purposes only. We do not warrant the accuracy, completeness, or usefulness of the information. - Kasheva Hair and Skin shall not be liable for any damages, including direct, indirect, incidental, or consequential damages arising out of your use of the website or inability to use it. 11. Limitation of Liability. - In no event will we be liable for any damages, including, without limitation, incidental, punitive, or consequential damages, arising out of the use or inability to use the website or its products. 12. Indemnity. - You agree to indemnify and hold harmless Kasheva Hair and Skin and its affiliates, directors, employees, and agents from any claims, damages, liabilities, and expenses arising from your use of the website or violation of these terms. 13. Changes to Terms and Conditions. - We reserve the right to change these terms and conditions at any time. Any updates will be posted on this page with the effective date of the revision. It is your responsibility to review these terms periodically. By using this website, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.