House of Kasheva — Return & Refund Policy 1. General Principle We want you to be satisfied with your purchase. But because skincare, haircare, and beauty products have strict hygiene concerns, our return policy has limitations. By placing an order with House of Kasheva, you agree to the terms below. ________________________________________ 2. Products That Cannot Be Returned •Skincare and Haircare — cannot be returned or refunded due to risk of contamination, except in case of a defect. •Hair accessories (brushes, combs, clips, etc.) once opened or used, are non-returnable for hygiene reasons. ________________________________________ 3. Defective, Damaged, or Incorrect Items If your product arrives defective, damaged, or not what you ordered, here’s what you should do: •Contact us within 7 days of receiving your order. •Provide your order number, name, and clear photos of the issue. •We will assess and may offer a replacement, refund, or store credit (depending on stock and nature of the fault). •If the fault is verified, we’ll also cover the return shipping. ________________________________________ 4. Time Windows & Conditions •Claims for defective/damaged goods must be made within 7 days of receiving the product. •Return shipping costs are not refundable, except when the return is due to our error. ________________________________________ 5. How to Request a Return / Refund 1.Email us at kasheva@kashevahairandskin.com with your order number, name, and photos of the issue. 2.Wait for our confirmation and instructions. 3.If approved, package the item securely (ideally in original packaging) and send it back to the address we provide. 4.After we receive and inspect the item, we will notify you of the result and issue the refund or replacement within a reasonable time (e.g. within 14 days). ________________________________________ 6. Refund Method & Timing •Refunds will be made using the same payment method used for purchase (unless agreed otherwise). •Once we approve the return, refunds will be processed within 14 working days. •Please allow additional time for your bank or payment provider to reflect the refund. ________________________________________ 7. Shipping & Return Costs •The customer is generally responsible for the cost of returning items, unless the return is due to a mistake or defect on our part. •We do not refund the original shipping cost unless the return is due to our error. •Always use a trackable shipping method or courier — we are not responsible for items lost in transit. ________________________________________ 8. Modifications & Updates We reserve the right to modify or update this policy at any time. Changes will be posted on our website, and they apply to purchases made after the update. ________________________________________ 9. Legal Compliance & Consumer Rights •This policy is subject to applicable consumer protection laws in your jurisdiction (for example, South Africa’s consumer laws). •Even if our policy states stricter limits, legally required rights (such as for faulty goods) will prevail.